Make sure to also do this before eating, drinking and after making use of the toilet. First things first: we recommend you to review the refund conditions so you know what your options are. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. It may take up to 14 days for us to process your request. Did you book your ticket via a travel agent? Face coverings are required during boarding and on board of our flights. Une fois votre demande traitée, nous vous en informerons par e-mail. Make sure to also check your spam folder. Request a refund . Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Check the latest updates about our travel routes and flights operated by partner airlines. Flight status . At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Passengers up to 10 years old don’t have to wear a face mask. It’s included in the e-mail you received and can also be found in your profile. You can use multiple vouchers. You can request a refundable travel voucher via the link below. What impact does the pandemic have on your membership level, and what happens with booked reward tickets? COUPON (2 days ago) Check the status of your voucher with the Online Payment Status Tool. We strongly advise you to wear a mask at the rest of the airport as well. Instead of issuing me with a full refund to my credit card, they want to give me a voucher for the same amount to use within a year. You can use multiple vouchers. - A signed and stamped medical certificate from your physician. For detailed information and conditions, please review the refund policies. At some destinations, the local authorities have different requirements for face masks. I’m making extra costs because I am unable to fly, will KLM compensate this? This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. We’re gradually resuming our flights. Did you book your ticket via a travel agent? Simply enter your voucher number during payment. What now. Check the latest updates. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. If your request has been processed, your voucher details will also be shown in your profile. Multiple variables are at play, such as who cancelled the flight. Yes. Wash your hands with water and soap or use disinfectant hand gel immediately. Keep this period as short as possible. Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? That way, you know exactly what your options are. When you request a travel voucher or cash refund, we’ll help you as soon as possible. Please contact your travel insurance company directly for more information. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. We’ll try our best to process your request within 7 days, but it may take us up to 14 days. Flying Blue. Our travel guide . We will look at each compensation request individually. Until further notice, you’re required to wear a face mask from the first boarding call until you have gone through the arrival gate at your destination to prevent the further spread of the virus. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. For detailed information and conditions, please review the refund policies on the latest flight information page. Le statut de votre demande de remboursement. Dreaming of your next holiday, but worried about having to cancel your trip? For detailed information and conditions, please review the refund policies. You must wear a new face mask every 3 hours. in the original packaging or in a clean plastic bag). For detailed information and conditions, please review the refund policies on the latest flight information page. If you’ve requested a voucher over 14 days ago, contact the KLM Customer Contact Centre.

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